If an item is missing from your order, or is out of stock at the time of shipment, we will issue a refund for the item(s), plus their pro-rated shipping value. (Item + (Item Price divided by the Total Order Price minus discounts multiplied by the Shipping Cost) = refund amount.) If you want a policy different than this one, we must know in advance. The cost of shipping is higher than the flat rate we charge, so we do not cover shipping twice. It is too prohibitive, we can though if we charge a higher shipping rate when the order goes out, such as the actual shipping cost. If you want these different terms, please work that out with us in advance of shipment. Once the package is shipped the standard terms apply. 

We will bear the risk of late shipments and give refunds for any losses that resulted, including pro rated shipping refunds for photographed losses. Any refunds available for the shipping will be credited to us to help offset the cost of losses, and drive the average cost of shipping down. (The actual cost of the shipping label is usually higher than what we charge, but we are able to reduce it because of the refunds we get from late shipping labels). We realize in some cases this will work to our benefit, but rest assured in the long run the last thing we want is for our packages to be delayed. Nothing worse for us than lost packages. If you would like a refund for the amount paid towards the label notify us before the shipment goes out that you will bear the risk of any delay, or prior to the arrival of the package. By arranging our shipping label refund policy in this way you are assured your item or the value you paid for it, and we can cover the risk of delays without building them into our prices. 

Never refuse or return your package without opening and inspecting it. Refused packages have to endure very long delays in handling because of the second trip back to us and are likely to suffer losses. Carriers do not cover perishables, only we do. Please do not refuse orders because of box damage or delays even if your carrier says it is covered. They are just unaware of this exception to their company’s policies.  

We require that the address on the order is correct, and not an old address. 

• Promotions cannot be combined.
• Rock cannot be discounted.
• Penny Items and free items are not covered or replaced because they are basically free. 

Special services that are available with our carriers for extra cost, like hold for pickup service, are available to our customers. We only ask that you pay actual shipping in these cases, rather than the flat rate we charge for normal delivery services. We will not charge for boxes or packing materials, just the actual cost of the shipping label.

• Orders cannot be canceled once a tracking information has been issued and or processed
• We can only edit information and re invoice for add-ons items.
• All Order Cancellations are subject to a 10% processing fee – NO EXCEPTIONS.

While we prefer to settle disputes through communication, any lawsuit arising from the use of this website, our products, advice, or services must be filed with a court within 20 miles of Stuart, Florida. If there is no court with jurisdiction to hear the case within that range, then it must be brought in a court within 60 miles of Stuart Florida. If there is still no venue with jurisdiction to hear the case within the 60 mile radius, the lawsuit may be filed anywhere in the state of Florida. In any event, you agree by using this website, our services, our advice, or our products that jurisdiction is proper for all purposes in the state of Florida, and that jurisdiction would be improper elsewhere.